Developing a Business Process Model involves baseline documentation of current processes, identification of info gaps and process conflicts, areas for improvement and development of future process maps based on identified areas of improvement.

Smarter Technology has developed a unique technique to map and document current and future business processes. This process allows management to document how their business currently operates with visual tools that are easy to follow. These process maps can be used to identify trouble areas in a workflow environment, mapping either an end-to-end process or a specific task. Modifications to a specific process can be made easily, but more important, the changes can be monitored for performance results. In addition, management can see how the changes to a process affect other processes in their business. This process also identifies measurable goals and process owners. The review process includes detail interviews with personnel responsible for specific tasks, review of systems and applications used as tools to complete specific tasks, and a review of reports used as output forms. Analysis of current job competency and core skill requirements; design and/or redesign of future job competency and core skill requirements; workforce analysis targeted toward "rightsizing" based on process capability and flexibility.